This book presents a look into the globalization of services and the role it plays in the global economy and its future.
In the 21st century, outsourcing has been one of the key components of strategy for global corporate success. Offshore outsourcing of services is the next iteration of this strategic initiative. It is not unusual for companies to fundamentally change their delivery and cost proposition by leveraging an offshore model for services. Many firms save 30-70% through offshoring initiatives. Yet, surprisingly, less then 12% of the Fortune 1000 companies' IT budget is offshore today. By 2005, this number is expected to increase to over 28%. This represents billions in total spend. As business and markets become global, service destinations and providers are emerging as "Centers of Excellence" to address this need.
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